Business Development Center (BDC) Representative
The Business Development Center Representative is responsible for receiving all incoming sales calls, establishing relationships with customers and scheduling appointments for the Service Department.
The BDC Representative interacts daily with the BDC Manager, Service Advisors, support staff and customers.
Responsibilities

Receiving inbound phone calls and leads
Identifying the client's needs and scheduling appointments
Ensuring all clients concerns are addressed prior to appointment date such as cost, warranty questions, appointment duration, etc
Contacting clients prior to appointment date to confirm appointment
Following up post visit to ensure customer satisfaction
Requirements

High school diploma or equivalent
Excellent oral, written and interpersonal communication skills
Extensive customer service, sales, or telemarketing background
Computer literacy, strong organizational and follow-up skills
Ability to read and comprehend instructions and information
Excellent problem solving skills
Education and/or Experience
High School Diploma or GED; or one to two years related experience and/or training; or equivalent combination of education and experience.
Benefits Offered

Excellent earning potential
Ongoing company-wide training
Growth opportunities
Professional, enthusiastic and supportive working environment.
Company benefits include - Medical, Dental, Vision, & Life Insurance; Supplemental Disability, Accident, Cancer, Critical Illness & Life Insurance is available.
401(k) plan with employer matching.
About Us
At Pat Lobb Toyota of McKinney, we strive to conduct our business as a well-respected organization; with integrity, hard work, and with the highest care for our people, customers, and business partners. Every employee at Pat Lobb Toyota is absolutely critical to our success. Our promise is to keep delivering the same award-winning service and value that our community has come to expect from our dealership group throughout the years.
We are one of the fastest growing Toyota dealerships in north Texas. Currently looking for experienced candidates with a proven track record in the automotive industry, an impeccable reputation, and a commitment to customer service at the highest level. If this sounds like you, then consider applying! 

Cashier/Rental Car Specialist
Pat Lobb Toyota of McKinney is seeking a Cashier/Rental Car Specialist for our Service department. This position will perform the cashier and rental car activities of the dealership through accurate billing and communication with customers and employees. It is responsible for assisting with customer needs relating to the service, repair or rental of vehicles while ensuring that each customer is treated as an individual, with care and respect. Our service hours are 7am-7pm Monday through Friday and 7am-3pm on Saturday with rotating schedules to accommodate these hours.
Responsibilities:

Greet and assist customers promptly.
Provide timely, friendly and professional customer service.
Listening to customer inquiries and requests, asking questions to identify service needs, resolving customer concerns.
Answer all customer telephone calls promptly, courteously, and make every effort to satisfy the caller’s inquiry.
Collect all payments from customers, extended warranty companies, and others.
Obtain customer contact information.
Review invoice details with customers.
Assist in closing out all customer repair order and rental tickets.
Identify, recommend, and support opportunities for process improvement.
Update customer’s service history, schedule appointments, enter repair order information.
Follow up, resolve, and communicate resolution of customer concerns.
Other duties as assigned.
Requirements:

Must be authorized to work in the U.S.
High school diploma or equivalent
Ability to read and comprehend instructions and information
Experience using email, Internet and Microsoft Office
Valid in-state driver's license
Previous customer service experience in retail preferred
Professional appearance
Excellent communication skills
What We Offer:

Growth opportunities
Professional, enthusiastic and supportive working environment
Company benefits include - Medical, Dental, Vision, Life Insurance; Supplemental insurance offerings including additional Life, Disability, Accident, Cancer and Critical Illness; and 401(k) with employer matching.
We are an equal opportunity employer and a drug-free workplace.

Porter/Sales Assistant - Automotive
Our company has an outstanding opportunity for a results-focused, highly driven and experienced Porter. The Porter assists the Sales Consultants through the sales process by performing tasks essential to producing results, while not actually closing the sale.
Job Responsibilities

Keeps demos prepared to show
Pulls cars from inventory when needed
Fills deliveries or demos with gas
Washes cars if needed
Takes sold inventory to make ready/prep center
Keeps all cars showroom ready
Maintains inventory
Transports cars to clients or to offsite locations for additional work
Helps perform physical inventory monthly
Attends weekly department meetings as appropriate
Requirements
This position requires the member to drive a standard transmission. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. This job requires "people" skills and a genuine desire to service the client. A positive attitude and willingness to be a team member are essential to this position.
Education and/or Experience
High School Diploma or GED; or one to two years related experience and/or training; or equivalent combination of education and experience.
Operator Driver's License (must be insurable and ability to drive a standard transmission).
Benefits Offered

Excellent earning potential
Ongoing company-wide training
Growth opportunities
Professional, enthusiastic and supportive working environment.
Company benefits include - Medical, Dental, Vision, & Life Insurance; Supplemental Disability, Accident, Cancer, Critical Illness & Life Insurance is available.
401(k) plan with employer matching.
About Us
At Pat Lobb Toyota of McKinney, we strive to conduct our business as a well-respected organization; with integrity, hard work, and with the highest care for our people, customers, and business partners. Every employee at Pat Lobb Toyota is absolutely critical to our success. Our promise is to keep delivering the same award-winning service and value that our community has come to expect from our dealership group throughout the years.
We are one of the fastest growing Toyota dealerships in north Texas. Currently looking for experienced candidates with a proven track record in the automotive industry, an impeccable reputation, and a commitment to customer service at the highest level. If this sounds like you, then consider applying!