Service Advisor

Service Advisor

Pat Lobb Toyota of McKinney is seeking Service Advisors for our growing service department. The Service Advisor will initiate automotive services and repair orders by ascertaining performance problems and services requested with customers. This includes verifying warranty and service contract coverage; developing estimates; writing repair orders; maintaining customer rapport and records.

Responsibilities:

• Ascertains automotive problems and services by listening to customers’ description of symptoms; clarifying description of problems; conducting inspections; taking test drives; checking vehicle maintenance records; examining service schedules.
• Verifies warranty and service contract coverage by examining records and papers, explaining provisions and exclusions.
• Develop estimates by costing materials, supplies, and labor, calculating customer's payment, including deductibles.
• Prepares repair orders (RO) by describing symptoms, problems, and causes discovered, as well as repairs and services required; obtaining approval signatures; entering RO into service database system.
• Maintains customer rapport by explaining estimates and expected return of vehicle; obtaining customer's approval of estimates; obtaining and providing contact telephone numbers; answering questions and concerns; arranging towing and temporary transportation.
• Maintains automotive records by recording problems and corrective actions planned.
• Updates job knowledge by participating in educational opportunities as provided by dealership; reading manufacturers' publications.
• Enhances dealership's reputation by accepting ownership for accomplishing new and different requests, exploring opportunities to add value to job accomplishments.
• Act as liaison with customers by working closely with PLT Technicians.

Requirements:

• Must possess excellent interpersonal and customer service skills.
• Minimum 2 years’ experience as a Service Advisor in a high-volume automotive dealership.
• Must have a verifiable track record of success in selling service work while achieving and maintaining high Customer Satisfaction Index (CSI).
• Strong organizational skills include the ability to effectively manage multiple projects, prioritize tasks and complete assignments within expected time frames.
• Must be dependable, friendly, enthusiastic and self-motivated.
• Organized and capable of working effectively as part of a team or on individually assigned tasks in a fast-paced, dynamic environment.
• Must be flexible to work Saturdays.
• Valid in-state driver’s license and clean driving record.
• High school diploma or equivalent.

What We Offer:

• Excellent earning potential
• Ongoing company-wide training
• Growth opportunities
• Professional, enthusiastic and supportive working environment.
• Company benefits include - Medical, Dental, Vision, & Life Insurance; Supplemental Disability, Accident, Cancer, Critical Illness & Life Insurance are available.
• 401(k) plan with employer matching.

We are an Equal Opportunity Employer and a drug free workplace.